Lesson notes
A restaurant is a dozen departments, but it is one team — and the moment servers blame bussers or managers blame owners, your guests can feel it at the table. I'll show you how winning sports organizations think about this, and why the buck stops with you.
After this lesson you'll know how to interrupt finger-pointing on sight and make 'what you permit, you promote' your operating rule.
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Part of: Managing Conflict & Drama
Drama in a restaurant comes in five shapes, and each is handled differently. This lesson covers the one where departments blame each other.