Lesson notes
I want to tell you about Matt — the best GM I ever worked for — and what he understood about people that most leaders never learn. Then we get honest about the real question behind every shift: which version of you is walking through that door, because the same tasks done by a burnt-out manager and a passionate one produce different results.
After this lesson you'll have a pre-shift check-in you can run on yourself before you ever touch the floor.