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Course Launches Thu, Nov 26 · 10:00 AM PST

Service & Hospitality

From practical serving basics to raving fans: elevated service at every role, busser to owner.

11 lessons · ~52 min · 0 of 3 modules live

Arthur Kanai
Arthur Kanai
Director of Operations · Restaurant Recruiter
Launches · Module 1
Foundations of Service
2 lessons · Thu, Nov 26 · 10:00 AM PST
41
days
16
hours
41
min
03
sec

Syllabus

3 modules · two a week · Mon & Thu, 10 AM PT
Module 1

Foundations of Service

Drops Thu, Nov 26 · 10:00 AM PST
in 41d 16h
  • Inside Marketing: Why Guests Are Your Growth Engine 3:57 41d 16h
  • Building a Team That WANTS to Serve 7:58 41d 16h
Module 2

Creating Raving Fans

Drops Mon, Nov 30 · 10:00 AM PST
in 45d 16h
  • Invite Them Back: Names, Notes, and Anticipation 2:59 45d 16h
  • Rude Guests Are Your Best Opportunity 2:08 45d 16h
Module 3

Excellence by Role

Drops Thu, Dec 3 · 10:00 AM PST
in 48d 16h
  • Busser Excellence: The Heart of the Front of House 3:59 48d 16h
  • Runner Excellence: The Fastest Path to Serving 4:56 48d 16h
  • Server Excellence: Sell the Experience, Not the Ingredients 5:04 48d 16h
  • Manager Excellence: Own the Floor, Learn the Back Office 8:13 48d 16h
  • GM Excellence: Nicknames, Table Touches, and the Fried Twinkie 6:21 48d 16h
  • Owner Excellence: Get Out of the Kitchen, Shrink Your Shadow 4:03 48d 16h
  • Everything Matters or Nothing Matters 2:02 48d 16h